Terms & Conditions

Terms of sale for phones, devices, accessories and plans bought from the ALIV online shop.

Last updated October 2026

1Who We Are

"ALIV", "we", "us" and "our" mean the operator of this online shop at www.bealiv.com. "You" and "your" mean the person placing an order. By placing an order you agree to these terms, which apply together with our Privacy Policy and Warranty page.

2Eligibility

You must be at least 18 years old and able to enter into a binding contract.
You must give accurate and complete details, and valid identification when asked for it at delivery or pickup.
Devices and plans are sold for personal or small business use and may not be bought for resale without our written consent.

3Orders And Acceptance

Placing an order is an offer to buy. A contract is formed when we confirm the order and the payment is accepted. We may decline or cancel an order, for example where stock is not available, a price is shown in error, or we cannot verify your details, and we will refund any amount you paid for it.

4Prices, Taxes And Plans

All prices are in Bahamian dollars (BSD). Value Added Tax is added at checkout on taxable items.
Plan prices include VAT and are shown with the device price you pay today.
Discounts and promotions may be limited by time, quantity or stock and cannot be combined unless stated.
A device that requires a plan can only be bought with at least the minimum plan shown on its page.

5Payment

Payment is taken by card through our payment provider when you check out. We do not store your full card number. If a payment is declined or cancelled your order is not placed and stock is released.

6Delivery And Pickup

Delivery and pickup options and dates are shown at checkout and are estimates, not guarantees.
The person receiving a device may be asked to show valid photo identification and to sign for it.
Risk of loss passes to you on delivery or pickup. Title passes when payment is received in full.
Please check your order on receipt and report any problem within 48 hours.

7Returns And Cancellations

You may cancel an order before it is processed by contacting us; a refund goes back to the original card.
Sealed, unused devices in original packaging may be returned within 7 days of receipt for a refund, less any cost of delivery.
Opened, activated or used devices, SIM cards and personalised items are not returnable unless faulty (see Warranty).
Refunds are issued to the original payment method within a reasonable time after we receive and inspect the item.

8Plans And Services

Network services are provided under the plan you select and our service terms. Plan allowances, speeds and coverage may vary by location and conditions. We may change plans or charges on reasonable notice published on our website.

9Acceptable Use

You agree not to use the shop or any device or service we supply unlawfully, to commit fraud, to tamper with devices or networks, or to interfere with the shop. We may suspend access where we reasonably suspect misuse.

10Our Liability

Nothing limits liability that cannot be limited by law. Otherwise we are not liable for indirect or consequential loss, and our total liability for an order is limited to the amount you paid for it. We are not liable for delays or failures caused by events outside our reasonable control.

11Privacy

We handle your personal information as described in our Privacy Policy.

12Changes To These Terms

We may update these terms from time to time. The version published on the day you place your order applies to that order.

13Governing Law And Complaints

These terms are governed by the laws of The Commonwealth of The Bahamas. If you have a complaint, contact us first at ecommerce@bealiv.com and we will respond promptly. If we cannot resolve it, you may escalate it to the Utilities Regulation and Competition Authority (URCA).